1. Order and Payment:

How do I place an order?
    • Step 1: Pick your desired ecoBrown’s product(s).
    • Step 2: Choose your quantity and add to basket.
    • Step 3: Click the basket on the top right corner, review your order, and checkout.
    Can I order without registering an account?
      • Yes you can.
      Which payment methods are available?
      • Making payment is easy and can be done online using your debit/credit card (Discover, JCB, MasterCard, Visa, American Express, and Diners Club International), online banking, eWallet and Paypal.
      How do I know if my payment was successful?
      • You will receive a confirmation email from us containing an online receipt.

          2. Delivery and Tracking:

          What should I do if I receive the wrong item?

            What should I do if I didn't receive the order after 7 working days?

            • Please send us an email at ebsupport@malaysiarice.com or call us at 1800 88 7423 within 7-18 days after you placed the order.

            How do I track my order?

            • We will send you a tracking number when your item has been dispatched. 
            • Alternately, you may track with the steps below:
              1. Login your account (Dekstop view: Top right corner of the website | Mobile View: Bottom of the side menu)
              2. On the page, you will be able to view all the orders you have made.
              3. Click into the order Number to check the tracking details.
            When will my item arrive?
            • Your item will be dispatched within 3 working days. 

            I ordered multiple items but not all were delivered.

            • We’ll send you the available items first if some of them are out of stock. The rest will be sent over at a later date when stock is available. In the event that you find something missing, please contact us at ebsupport@malaysiarice.com  or 04-735 5620 (e-commerce department).

            Can I schedule the date of my delivery?

            • We cannot schedule deliveries for you but you can get in contact with our courier partner to arrange for a specific day/time for your delivery once we send you the tracking number.
            Can I cancel my order after it has been confirmed?
            • Once orders are confirmed, they cannot be cancelled.
            Does ecoBrown’s ship internationally?
            • We only ship throughout Malaysia.

            How do I know my order is shipped?

            • Login your account to check the order history. "Fulfilled" status means order already shipped. "Unfulfilled" means parcel pending on shipping out.