Shipping, Refund and Return Policy

Shipping Policy:
    1. Our offer is valid for delivery within Malaysia only.
    2. Your order will be dispatched within 5 working days after your payment is confirmed.
    3. A courier service's tracking number will be sent to you via email once order is couriered out.
    4. You are required to acknowledge the receipt of shipment upon delivery. Hence, delivery to P.O. Box address is strictly prohibited.
    5. Redirecting your order is strictly prohibited.
    6. An attempted delivery card will be placed at your doorstep if the parcel delivered to the address provided by you is not collected.
    7. Please email us at info@malaysiarice.com  or phone 1800-88-7423 within 3-5 working days of the order date if you have not received the product.
    8. Failure or refusal to collect the parcel will result in you bearing all the relevant costs incurred by Serba Wangi Sdn Bhd.

Shipping Rate

 

Cost (RM)

West Malaysia

RM 6

(Free shipping with minimum purchase of RM50)

East Malaysia

RM 12.00 / kg

 

Refund / Exchange Policy:

    1. In the case whereby ecoBrown’s is unable to make a delivery, a refund will be issued.
    2. We will accept product exchange upon 15 days from the date of purchase if the product you received product from us is damaged.
    3. Customers should contact Customer Service by email info@malaysiarice.com  or phone 1-800-88-7423 for any further questions or clarifications.

(The company reserves the right to make changes to terms and conditions without prior notice).